Refund & Return Policy

Last updated: [insert date]

This Refund & Return Policy applies to purchases made on https://top-discount-shop.com/.

1. Right of Withdrawal

In accordance with EU Directive 2011/83/EU, customers have the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason.

2. Conditions for Returns

To be eligible for a return:

• the product must be unused and undamaged

• the product must be returned in its original packaging

• all accessories must be included

Products that do not meet these conditions may not be accepted.

3. How to Request a Return

To request a return, the customer must:

1. contact our support team via email

2. clearly state the order details and reason for return

Return instructions will be provided after approval.

4. Return Shipping Costs

Unless otherwise stated:

• return shipping costs are borne by the customer

5. Refund Process

Once the returned item is received and inspected:

• the refund will be processed

• the refund method will be agreed with the customer

Refunds are issued only after successful return inspection.

6. Cash on Delivery Refunds

Since all orders are paid in Cash on Delivery, refunds are handled via:

• bank transfer, or

• other mutually agreed methods

7. Defective or Incorrect Products

If the product is:

• defective

• damaged upon arrival

• different from what was ordered

the customer must contact us promptly.

In such cases, the Seller will provide an appropriate solution in accordance with EU consumer law.

8. Non-Returnable Items

Products that are:

• used

• damaged by misuse

• returned without authorization

may not be eligible for refund.

9. Refund Timing

Refunds are processed within a reasonable time after the returned product has been received and verified.

10. Contact

For return or refund requests, please contact:

[insert support email]